genjuquanqiulingxiandexinxijishuyanjiuyuguwengongsigartnerdeyuce,rengongzhineng(ai)chanshengdequanqiushangyejiazhiyujijiangzai2018niandadao1.2wanyimeiyuan,bi2017nianzengzhang70%。ciwai,gartneryujidao2022nian,rengongzhinengyanshengdeshangyejiazhijiangdadao3.9wanyimeiyuan。
zhenduiyourengongzhinengdailaideshangyejiazhiyuce,gartnerpingguleqisuofugaidequanbuchuizhilingyudezongshangyejiazhi。rengongzhinengyanshengdeshangyejiazhiyousanzhongbutonglaiyuan:kehutiyan(customer experience)、xinzengshouru(new revenue)yijichengbenjiangdi(cost reduction)。
· kehutiyan:duijianjiechengbenchanshengzhengmianhuofumianyingxiang。jiuguangfanyingyongrengongzhinengjishubingchongfenfahuiqiqiannengjishixianjiazhieryan,kehutiyanshibiyaodexianjuetiaojian。
· chengbenjiangdi:jiangdishengchanhejiaofuzheixiexinchanpinhuoxianyouchanpinyufuwusuoxudechengben。
· xinzengshouru:zengjiaxianyouchanpinyufuwudexiaoshoue,yiji/huozhechuangzaodangqianmeiyoudexinchanpinhuofuwujihui。
gartneryanjiufuzongcaijohn-david lovelockbiaoshi:“jianyuqizaijisuannengli、tiliang、sudu、shujuduoyangxingyijishendushenjingwangluojishu(dnns)lingyudechaohuxunchangdejinbu,weilai10nianrengongzhinengjiangchengweizuijudianfuxingjibiedejishu。cong2017niandao2022nian,qiyehuodedeyourengongzhinengjishuzhichidechanpinyufuwuzhong,zuidalaiyuanjiangshimanzumougexuqiudexifenshichangjiejuefangan。qiyegaoguanjiangtuidongduizheixielaizishuqianjiazhuanzhuyutedingrengongzhinengjishuzhichideyingyongchengxuzhuanyegongyingshangdechanpinjinxingtouzi。”
rengongzhinengshangyejiazhizengzhangchengxianchuyuxinxingjishuxiangguandedianxing“s”xingquxianmoshi。2018niandeshangyejiazhizengzhanglvyujiwei70%,dancongxianzaizhizhi2022niandezengzhangsududoujiangzhujianfanghuan(jianbiaoyi)。2020nianyihou,quxianjiangquyupinghuan,zhihoujinianzengzhanglvjiaodi。
lovelockxianshengzhichu:“youyuqiyejigoujunrenweizaigaishankehuhudong、zengjiajiliuzhukehufangmian,rengongzhinengjishucunzaihendajiazhi,yincizairengongzhinengfazhanzaoqi,kehutiyan(cx)shirengongzhinengyanshengshangyejiazhidezhuyaolaiyuan。ciwai,qiyejigounenggouliyongrengongzhinengjishulaitigaojueceliuchengdexiaolvbingzidongzhixinggengduorenwu,yincijinsuikehutiyanzhihoudeshangyejiazhilaiyuanjiushichengbenjiangdi。raner,suizheqiyezhubufajuechurengongzhinengzaizengjiaxianyouchanpinhefuwuxiaoshoue、faxianxinchanpinyufuwujihuifangmiandeshangyejiazhi,dao2021nian,xinzengshourujiangchengweirengongzhinengyanshengshangyejiazhidezhuyaolaiyuan。yinci,congzhangyuanlaikan,rengongzhinengdeshangyejiazhijiangzhuyaozaixinzengshourufangmian。”
juecezhichi/zengqiang(rushendushenjingwangluo)jiangzhan2018nianquanqiurengongzhinengyanshengshangyejiazhide36%,chaoyuerengongzhinengjishuzhichidejibenleixingchanpinsuoyanshengdequanqiushangyejiazhi。dao2022nian,juecezhichi/zengqiangjiangchaoyueqitaquanbuleixingderengongzhinengxiangmu,zhanquanqiurengongzhinengyanshengshangyejiazhide44%。
lovelockxianshengrenwei:“shendushenjingwangluobangzhuqiyejigouduishuliangpangdaqiebuyijinxinglianghuahuofenleideshujukujinxingshujuwajue,tongshiyeshimoshishibie、chuangjianduifuzashurujinxingfenleiqienenggouzhichichuantongbianchengxitongdegongju。ruciyilai,juecezhichi/zengqiangsuanfajiukeyizhijiechuliyiqianxuyaorenleifenleiyuancainengchulidexinxi。zheixiezhijiechulixinxidenengliduiqiyejigoushixianjuecehehudongguochengzidonghuadenenglihuichanshengjudayingxiang。zheizhongxinxingzidonghuashuipingtishengbujinnenggoujiangdichengbenyufengxian,hainengtongguogenghaodeweidingwei(microtargeting)、xifen(segmentation)、shichangyingxiao(marketing)hexiaoshou(selling)laizengjiashouru。”
tongguotidaihujiaozhongxin、bangzhutaiheqitafuwurenyuanzhixingjiandanqingqiuyurenwu,erjiangbijiaofuzadewentijiaojirenleigongzuorenyuanquchuli,xunidaili(virtual agents)nengbangzhuqiyejigoujiangdirenlichengben。tongguochengweijinrongfuwuxingyedejiqiguwen(roboadvisor)huokehufuwuzhongxindexiaoshou,xunidailihainenggouzengjiagongsishouru。zuoweixuniyuangongzhuli(virtual employee assistants),xunidailikeyichengdanrichenganpai、shijianguihuayijiqitaxingzhengrenwu,congerrangrenleiyuangongnenggouyoushijiancongshigenggaofujiajiazhidegongzuo,bingjianshaoduirenleizhulidexuqiu。dailiyewuzai2018nianjiangzhanquanqiurengongzhinengyanshengshangyejiazhide46%。ersuizherengongzhinengqitaleixingdechanpinyufuwuzhujianchengshu,2022niandailiyewudezhanbijiangxiajiangzhi26%。 juecezidonghuaxitong(decision automation systems)keyishiyongrengongzhinenglaizidonghuarenwuhuoyouhuayewuliucheng。zaijiangyuyinzhuanhuanweiwenbenhuofanguolaijiangwenbenzhuanhuanweiyuyin、shibieyuchulishouxieneironghuotuxiangyijiduichangguixitongwufafangwendeqitafengfucailiaoneirongjinxingfenleidengfangmian,rengongzhinengyouqiyouyong。youyufeijiegouhuashuju(unstructured data)hemohuxing(ambiguity)shiqiyeshujudechangjiantezheng,juecezidonghuazaiqibuduanchengshudeguochengzhongjiangweiqiyejigoudailaijudadeshangyejiazhi。muqian,juecezidonghuajinzhan2018nianquanqiurengongzhinengyanshengshangyejiazhide2%,dandao2022nianjiangzengzhangzhi16%。
2018nian,zhinengchanpinzhanquanqiurengongzhinengyanshengshangyejiazhide18%,dansuizheqitashendushenjingwangluojishuzhichidexitongleixingzhujianchengshubingchaoguozhinengchanpinzaishangyejiazhizhongdezhanbi,dao2022nian,zhinengchanpinzhanbijiangsuojianzhi14%。zhinengchanpintongchangyiyunxitongdexingshishiyongrengongzhinengjishu。yunxitongkeyishoujilaiziduogexitonghehudongdeyonghupianhaoshuju,lejieyonghujiqipianhao,shixiangengjiadegexinghuayonghutiyanbingtuidongyonghucanyu。
laiyuan:c114zhongguotongxinwang